Legal
Refund and Cancellation Policy
Summary
If you are not happy with a digital product, ask for a refund within 14 days of purchase and you get your money back. No questions asked.
How it works
- Window. 14 days from the date of purchase.
- How to ask. Email stephen@xndr.io with the email address you bought with and the product name. You do not need to give a reason.
- Who pays you back. Payments and refunds are processed by our merchant of record, Dodo Payments, which sells the product to you and handles VAT. XNDR, SLU bears the cost of the refund. The refund goes to the original payment method. How long it takes to arrive depends on your bank or card issuer, usually a few business days.
- Amount. The full price paid, including the VAT or sales tax charged on it.
- After a refund. Your licence to the product ends and access may be switched off.
Cancellation
All products are sold as one-time purchases, so there is nothing to cancel and no subscription renews. If a product is later offered as a subscription, you will be able to cancel it at any time, and we will state the terms on its pricing line before you buy.
After 14 days
If a product is faulty or not as described, contact us and we will fix it or refund you. Your rights under mandatory consumer law are not affected.
EU consumers
If you are a consumer in the EU, you have a 14-day right of withdrawal. Even if the checkout asks you to agree to immediate delivery and acknowledge losing that right, we still give you our 14-day no-questions refund.
Your legal rights
This policy is on top of any rights you have by law, and we apply it to all customers, in the EU and elsewhere.
Questions: stephen@xndr.io.